AVP Suite Cancellation and Refund Policy
You may change your mind, or your needs may change, and that’s what our Cancellation & Refund Policy is for, although we would be sad to see you go.
Your cancellation, return, and refund eligibility may differ if you purchased from or are billed through a third party (e.g., app store, service provider, retailer, etc.). Review your offer terms for more information.
Our policy is independent of any statutory rights that you may have under the law.
Stop your subscription from automatically renewing
How to stop your subscription from automatically renewing and your renewal charges?
Before the day you are due to be charged, all you need to do is to:
Contact us at support@avpsuite.com
Sign in to your account and then:
- Visit the My Subscriptions tab
- Click Cancel Subscription Renewal or Manage Renewal located below the subscription you want to cancel the renewal for; and
- Confirm your cancellation.
It typically takes a few hours from your request for the change to take effect.
Effects of stopping your subscription from automatically renewing:
- Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
- Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing
Add-on subscriptions:
- In case of add-on subscriptions linked to a main subscription, the cancellation of the renewal for your main subscription will also cancel the renewal for the added-on subscriptions.
- However, the cancellation of the renewal for your added-on subscriptions will not cancel the renewal for your main subscription, and your renewal price will be adjusted accordingly.
Cancel your subscription contract and request a refund
You may cancel your subscription contract and request a refund, under the below terms. Upon cancellation, you must uninstall and delete all copies of the software from your device(s).
Annual subscriptions (one-year term or more):
- Under our 30-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.
- Each annual renewal is also eligible for a full refund, if requested within 30-days of being charged.
- The purchase of a Lone Defender, Team Shield and Family Armor annual subscription is eligible for a full refund, if requested within 30-days of the date of purchase, or in the case of an annual renewal, within 30-days of being charged, provided that in either case services have not yet been redeemed.
subscriptions (Year to Year renewals):
- The purchase of a monthly subscription is eligible for a full refund, if requested within 14-days of the date of purchase.
- Subsequent monthly renewals are not eligible for a refund.
- The purchase of a Lone Defender, Team Shield and Family Armor yearly subscription is eligible for a full refund, if requested within 14-days of the date of purchase, or in the case of monthly renewals, within 14-days of being charged, provided that in either case services have not yet been redeemed.
Add-on subscriptions (linked to a main subscription):
Main subscription contract cancellation:
- This will cancel your main subscription contract and all add-on subscriptions linked to it simultaneously. The same refund rights as above will apply to your main subscription contract and all add-on subscriptions linked to it.
Add-on subscription contract cancellation:
- Only the add-on subscription you want to cancel will be cancelled. The same refund rights as above will apply but only to the add-on subscription contract you are cancelling and asking a refund for.
Trial subscriptions (when a payment method is required to start a free trial):
Trial for annual subscriptions:
- If you do not cancel your trial, the subscription fee for your first year following the end of your trial and then each subsequent annual renewal fee are eligible for a full refund, if requested within 30-days of being charged.
- How to cancel your subscription contract and request a refund?
Contact us at support@avpsuite.com. The request will be processed in a few days, and the refund will be paid using the same payment method as the one used for the payment, except as otherwise mutually agreed.
Right of Withdrawal – European Economic Area countries, Switzerland & the UK only
- Within the European Economic Area, Switzerland, and the UK, you may have a statutory right to withdraw from your contract for any or no reason within 14 calendar days of the day your order is confirmed. This is known as the “Withdrawal Period.”
Exceptions to our Cancellation and Refund Policy
The following purchases are not eligible for a refund under our policy:
- Not For Resale (NFR) and complimentary software;
- Certain of our offerings sold with other third-party offerings (e.g. when a third-party sells our subscription together with a computer);
- Certain purchases completed and fulfilled, and also renewed, by a third party (e.g. app store, service provider, reseller, retailer, vendor, etc.);
- Repeat purchases that were previously refunded and,
- AVP Suites Services already redeemed or where setup has been performed.
